Support

Open the shop or Settings and tap Restore purchases. Make sure you are signed in to the App Store with the Apple ID you bought with. If they still don't appear, email us with the date of the purchase.

Explorer is an App Store subscription. On your iPhone open Settings, tap your name, then Subscriptions, and pick Atlas & Pin. You can change or cancel there. Cancelling keeps Explorer until the end of the period you paid for.

Apple handles refunds for App Store purchases. Go to reportaproblem.apple.com, sign in, and choose the purchase.

Yes, if both phones use the same Apple ID with iCloud turned on. Your progress is saved in your iCloud. Signing in also keeps your name and score on the leaderboard.

No. You can play as a guest. Signing in with Apple or email puts your name on the leaderboard and lets referral codes work.

Open Settings in the app. Names are 2 to 24 characters and appear on the public leaderboard, so keep them friendly.

In the app, open Settings, then Delete account. This removes your account and all progress: the server account, leaderboard entries, cloud and iCloud saves, and the stamps, levels, and achievements on the phone. Purchases stay with your Apple ID and can be restored later. You can also email us from your account's address and we will delete it.

Every signed-in player has a 6-character referral code. When a new player enters it during their first week and signs in, you both get free pins.

Sign in, then open the Pins page and tap Invite a friend. Your code and the steps for your friend are in the message. Every result you share also includes your code.

Two ways. When you sign up, tap Have a referral code? on the sign-in screen and enter it; it's redeemed as soon as you sign in. Or open the Pins page, scroll to the bottom and tap Redeem referral code. Codes are 6 characters, capitals count, and they work in your first week of playing.

Check the capitals, and that you're signed in with Apple or email: guests can't redeem codes. Each player can redeem one referral code, during their first week. You can't use your own code.

Ads need a network connection and are sometimes unavailable. Try again a little later. You only earn the pin when the ad finishes.

In the EEA and UK, Google's consent form appears before your first ad. To change your choice later, tap Privacy choices at the bottom of the shop.

Turn reminders on or off in the app's Settings. If they never arrive, check that notifications are allowed for Atlas & Pin in your iPhone's Settings, Notifications.